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GRAD > HIGHED > 602
Negotiation and Mediation in Higher Education
Description:
This elective course introduces practical skills needed to negotiate and intervene successfully in individual and group conflict among colleagues and students in the higher education setting. Emphasis is given to acquiring the tools and developing the skills for interpersonal and conflict management. Attention is also given to conflict theories, conflict analysis, the manager as mediator, and the role of a third party in conflict situations.
