UGRD > SCSM

Supply Chain&Service Managemnt

• SCSM 350  Strategic Operations

  Description:
  This course examines how the decisions a firm takes with regard to its operational capabilities, alliances, facilities, workforce, and quality all affect its strategic position. Students will learn logical approaches to understand and enhance the sources of business unit value. Skills gained include: Negotiation analysis, systems dynamics, competing on analytics, and understanding of operations as a core competence within business strategy. Using a variety of readings and exercises, student swill learn to build successful businesses and business units by taking an executive level view of supply chain and service management.   More Info
  
  Offered in:

  • 2013 Fall

• SCSM 450  Service Operations Management

  Description:
  This course is intended to prepare students for management opportunities in service firms, which represent the fastest-growing sector of the economy. The class will study service operations management from an integrated viewpoint with a focus on customer satisfaction. The material will integrate operations, marketing, strategy, information technology, and organizational issues. There will be emphasis on the operations aspect of service management. The intent of the course is to provide students with the concepts and tools necessary to effectively manage a service operation. The strategic focus should also provide entreprenerially-inclined students with the foundation to open their own service businesses. The topics are organized around three modules: (1) Understanding Services, (2) Designing the Service Enterprise, and (3) Managing Service Operations.   More Info
  
  Offered in:

  • 2013 Fall

• SCSM 451  Operational Risk Management

  Description:
  This course discusses the role of "operational risk management" in different aspects of business. The course starts with a session on definitions and preliminary discussion to show the big picture of the risk management discipline. The course then shows how different risks that an organization faces can be categorized according to their natures, probabilities and impacts. This is followed by describing how the probability of these risks can be reduced and how the impacts can be mitigated. The course finally focusses on how an organization can recover faster and more efficiently from a realized risk. Throughout this course, the emphasis is to show not only the importance of managing the inevitable risks as a source of threat, but also the possibility of using risk management techniques to turn risks into a source of opportunity for organizations. This course is different from "financial risk management" since it does not discuss financial instruments to hedge against risks. Rather, it tries to show how "operational decision" can influence the probability and impacts of different types of risks. In addition, this class discusses how to plan for recovery processes.   More Info
  
  Offered in:

  • 2013 Spring

• SCSM 453  Healthcare Operations Management

  Description:
  Operations Management studies the design and management of the processes that transform inputs into finished goods or services. Operations are one of the primary functions of any organization. This course focuses on ways and means to improve healthcare operations, with specific focus on the use of analytical methods and techniques to improve healthcare processes. Topics include reducing patient wait times, measuring productivity, streamlining process flows, tracking outcomes and performance metrics, capacity management, healthcare supply chain, and generally improving health management processes. The level of analysis varies considerable, from operations strategy to daily control of business processes. The objective of this course is to assist students in building the skills necessary to participate actively in decision-making involving healthcare management issues.   More Info
  
  Offered in:

  • TBA

• SCSM 454L  Supply Chain Management

  Description:
  This course teaches the leading-edge tools and techniques that enable the management of an organization to create sustainable profitable growth by managing the entire supply chain. A supply chain consists of suppliers, manufacturing centers, warehouses, distribution centers, and retail outlets. Supply chain management involves the full synchronization of market demand with flows of materials, information, other resources, and finished products through the entire system of raw materials to retail. The goal of supply chain management is to ensure that merchandise is produced and distributed a the right quantities, to the right locations, at the right time, satisfying service-level requirements while minimizing system-wide costs. Use is made of mathematical and information systems modeling techniques for supply chain management. MSIS 454L and SCSM 454L are the same course.   More Info
  
  Offered in:

  • 2013 Summer

• SCSM 456  Modeling Business Systems with Simulation

  Description:
  Simulation Modeling is a discipline for developing a level of understanding of the interaction of the parts of a system, and of the system as a whole. A system is understood to be an entity which maintains its existence through the interaction of its parts. A model is a simplified representation of the actual system intended to promote understanding. This course builds on the coverage of simulation in the core Supply Chain, Operations Management, and Decision Science courses and deepens the student's knowledge and abilities in performing simulation studies in a variety of application areas. It also introduces the students to discrete-event stimulation for modeling systems with queuing behavior, and dynamic system simulation for modeling systems with feedback.   More Info
  
  Offered in:

  • TBA

• SCSM 495  Supply Chain and Service Management Capstone

  Description:
  The goal of the capstone course is to train and engage students through hands-on experiences to enhance their quality and skills and to enable them to perform process improvement and cost reduction initiatives. They will learn techniques for process improvement and cost reduction by using six sigma and lean tools and the application of these techniques in a wide variety of industries in both the manufacturing and service sectors. The course includes several small projects and case studies and combines effective problem-solving methodologies, modern quality thinking, process flow analysis and data analysis techniques to solve problems that affect profitability by addressing quality, cost, timing, and customer satisfaction. The materials, techniques, and projects will enhance students' knowledge and skills to the level of a six sigma green belt and lean bronze certificate. Students who pass the course with an excellent grade will be strong candidates to join problem-solving, process improvement, lean and six sigma initiatives teams.   More Info
  
  Offered in:

  • 2013 Spring