FAQ’s about the Student Health Plan (SHP)
Massachusetts State law requires students enrolled in 75% of full-time curriculum in any Massachusetts institution of higher education to participate in a school-sponsored qualifying student health program (“SHP”) or an alternate health plan with comparable coverage.
UMass Boston’s Student Health Plan (SHP) is offered through Aetna Student Health, a division of Aetna specializing in student health insurance.
What if I already have insurance?
If you have comparable coverage under another major medical insurance plan, you can waive the student health plan. Click here for information about how to waive the SHP.
What does Aetna Student Health offer?
Aetna Student Health meets or exceeds state requirements, with coverage and benefits specific to college students. For complete coverage information, visit the UMass Boston page at Aetna Student Health.
How do I enroll in Aetna Student Health?
Students who are at least 75% of full time are automatically billed for the SHP. Other students wishing to purchase the plan should contact the Bursar’s Office to determine their eligibility.
How do I access services with Aetna Student Health?
You should locate a PCP or other healthcare provider using Doc Find at the Aetna Home Page.
Questions
For questions about: Aetna Student Health Plan Insurance Benefits, ID Cards, Claims contact:
Chickering Claims Administrators Inc.
P.O. Box 410378
Cambridge, MA 02141-004
800-954-5799
email customer service
You can also access personal claims status, review benefits, explanation of benefits (EOB), print member ID cards and find providers online through the Aetna members website.
For questions about student health insurance eligibility contact:
UMass Boston Bursar's Office
Campus Center, 4th Floor, 04300
617.287.5350
bursar@umb.edu
For questions about comparable coverage contact:
Missy Westhaver
missy.westhaver@umb.edu
University Health Services
100 Morrissey Boulevard
Boston, MA
617-287-5662
