Human Resources

Supervisors and Managers

Supervisory Leadership Development Certificate

This program offers in-depth training for managers who wish to become more effective supervisors. The program explores differences in leadership styles and skills, with an emphasis on effective use of communication techniques.

The program covers the following topics:

  • Understanding style differences
  • The role of the supervisor
  • Effective communication and listening
  • Conflict resolution
  • Goal setting and accountability
  • Providing performance feedback
  • Performance management
  • Directing and delegating
  • Managing team agility
  • Coaching and developing others

How to Sign up

Go to www.umb.edu/training
Click on Upcoming Workshops
Click on Human Resources
Select your course

Contact

For any questions on professional development course offerings please contact Jean MacDonald, Director of Training and Organizational Development in Human Resources at 617-287-5607 or jean.macdonald@umb.edu