Contact Information
IT Service Desk
3rd floor, Healey Library
Hardware, software, WISER, telecom, email.
617-287-5220
ITServiceDesk@umb.edu
Walk-in:
Monday through Friday 8:00 am to 5:00pm
Submit or View your Service Desk Request:
https://selfservice.umb.edu
If your call is on an urgent matter we recommend that you call 7-5220
:: IT Service Desk
|
IT Service Desk [3rd floor Healey Library] Hardware, software, WISER, telecom, email. |
617-287-5220 |
Walk-in:
|
ITServicedesk@umb.edu |
| Submit or View your Service Desk Request | If your call is on an urgent matter we recommend that you call 7-5220 | http://selfservice.umb.edu |
:: Blackboard / Online Courses
|
Blackboard Vista/ Faculty Support |
1-888-300-6920 | Phone 24x7 | bostonsupport@umassonline.net |
|
Blackboard Vista/ Faculty Support |
1-617-287-3074 | Normal Business Hours | umb.lms@umb.edu |
|
Blackboard Vista/ Student Support |
1-888-300-6920 | Phone 24x7 |
:: Classroom Technology Support
|
McCormack Media Lab: M-2-112 Provides services and equipment to the McCormack, Science and Library Buildings |
617-287-5965 |
Mon-Thur: 8:00am-10:00p Friday: 8:00am-5:00pm |
Robert "Fitzy" Fitzgerald |
|
Wheatley Media Lab: W-1-039 Provides services and equipment to the Wheatley Building including Snowden Auditorium. |
617-287-5966 |
Mon-Thur: 8:00am-10:00p Sat: 8:00am - 6:00pm |
Vivian Tran |
|
Science Media Lab: S-1-008F Provides services and equipment to Lipke Auditorium and the Small Science Auditorium. |
617-287-5975 | ||
|
Evening Supervisor of Media Labs: Richard T. Fish |
617-287-5968 | ||
| CIS-Media Services provides media support for non classroom activities. Advance reservations for equipment are required for special events on campus. Overtime costs may incur for events scheduled after 5:00pm or on weekends. | 617-287-5962 |
:: Computer Lab Support
| General Lab Support: | 617-287-5244 | GULMgr@umb.edu | |
| Adaptive Lab: | 617-287-5227 | GULMgr@umb.edu | |
| Graduate Lab: | 617-287-5272 | GULMgr@umb.edu |
:: Emergency Support
| Email & Access to Campus network | 617-438-6067 |
7:00 am to 10:00pm Weekdays 9:00am to 5:00pm Weekends |
|
| WISER Support | 617-287-5220 | Normal Business Hours | ITServiceDesk@umb.edu |
| Blackboard Learning Management System | 1-888-300-6920 | Phone & Chat - 24 x 7 | bostonsupport@umassonline.net |
