Information Technology

Telephone Services

 

Directory Assistance

Telephone services are provided to the university community, Mondays through Fridays from 8:30 AM to 5:00 PM (business hours) and directory assistance from 8:00 AM to 6:00 PM (attendant operators).
Please call 617-287-5000 or 7-5000 during these office hours.

Telephone Directory Book (UMass-Boston Campus)

This year, 2010, there was a deviation in the publication of the directory where the contents only included departmental as well as key personnel in the departments. However, for your telephone directory needs the university community may:

  • Dial "0" for the UMass Boston switchboard for assistance, or
  • Go online and visit the directory page of the UMass Boston's website at http://www.umb.edu

We strongly encouraged our customers to check their own listings online to check for accuracy. Any outdated information should be reported to the IT, Service Desk and provide us with the correct information. Please remember that our records are only as good as the information that is provided to us. We enlist your help in keeping the data in Telecommunications as accurate as possible.


*Important Notes: The online directory is updated bi-weekly. If you have requested for changes or updates in your online information, please allow at least 10 working days for these changes to take effect.

Authorization/Access/Long-distance Code (Authcode)

Authorization or Access or Long-distance codes (Authcode) is a 5 digit number which is use to dial outside of your phone's dialing level.

Transfer Calls to another Extension

  1. Pick up call on “Line 1”. If the call needs to be transferred
  2. Hit “Access 2 or Line 2” button
  3. Put in the 5 digit number/extension where you want to transfer the call, 7-XXXX
  4. Once you put in the phone number (5 digit extension), you may wait for the other party to pick up and notify them or ...
  5. Hit the "Transfer" button/key to transfer the call immediately without announcing the call. If the person you are transferring the call to is unavailable, the call will be diverted to his/her voicemail box.

Conference Call Services

Conference calls can be done on campus through the following procedures:

Desktop phone – Maximum of 3 parties (combination of 1 or 2 on-campus + 2 or 1 off-campus parties)

  1. Dial 1st party to be called. (Include assigned code when dialing off-campus)
  2. Press “Access 2” button
  3. Dial 2nd party.
  4. After your 2nd party picks up, press the "Conference" button. This would connect all the parties.

UMB Operator-assistance* – Maximum of 3 parties (1 on-campus & 2 outside parties)

Send a list of the phone numbers of the outside parties to be called by UMB operator and the on-campus number to connect the parties to. This conference call will be charged to the department who initiated/requested the call.

Telecom requires at least 1 day notice before the scheduled conference to make sure that we have an operator to assist you. Please send email to itservicedesk@umb.edu for this request.

(*If there are any last minute changes to the phone numbers to be contacted by the operator, please call Telecom or the operator you are dealing with before the scheduled call "asap". We do not suggest calling the operator at the time that the call is in session since this will disrupt the call that is already in progress.)

Conference Bridge Call

UMB Telecom cannot connect calls to more than 8 parties; we suggest that clients initiate an audio conferencing or bridge call that can be provided by the state-approved phone service carrier. Please call the Telecommunications office at 7-5010 or 617-287-5010 or send an email to the IT Service Desk and they will create a ticket for your request stating that you will want to use the "Conference Bridge Call Service". Upon receiving your request, Telecom will provide you with a toll-free number to call, the Leader Passcode (the meeting manager or initiator) as well as the "Participant Passcode" (participants or other outside parties). This service can handle 20 participants. Charges for this service is done separately through a journal entry so you will have to provide Telecom with your departmental account/speedtype.

Verizon Conference Services

This is also the same as option #3 but the only difference is that you can make the arrangements yourself with Verizon by going to this link provided for your conferencing needs, You will have to provide Verizon with your Procard or other payment option. You need not go through IT, Telecommunications office for this service to be set up for you.

Voice Point Phone Equipment

A voice point phone is available for use in instances where there will be multiple participants from on-campus during a conference at a pre-determined location. Telecom requests at least 3 days notice for re-wiring purposes and due to limited equipment. Request will be accepted on a first come-first served basis. Requirements are jack number, office/conference room location where jack is located, date and time when the conference will take place and contact person. Send request to itservicedesk@umb.edu. More information can be found here.

For 3-party calling, see #1. For multiple parties, see #2.

*Please contact Telecom at 7-5010 or 617-287-5010, if you have other needs that are not listed here and we will try to assist you.
 

Fax Services

Telecom offers fax services only for faculty, staff and departments on official business. The main fax number to the university is 617-287-5321. Faxes can be picked up at the Telecom office located at the Upper Level of the Quinn bldg., room 17 or we can also have them sent to your office through campus mail. Please let us know your preference by calling Telecom at 7-5010.You can also send your faxes locally or internationally from Telecom and this service will be charge to your departmental account. Please be advised that since Telecom does accept direct payment  for this service,  we cannot accommodate personal faxes. You can send personal faxes through the UMB bookstore (located at the Campus Center) or at the Quinn Graphics Services (located at the Lower Level, Quinn bldg.) for a minimal fee.

Fax Machine

If your department wants to set up your own fax, please contact Telecommunications at 7-5010 or 617-287-5010. You may also send an email request to it-telecom@umb.edu and provide us with the following information:

  • Departmental Account (for monthly recharges for Analogue line and fax number)
  • Jack number
  • Office location (where you want fax to be set up)

Monthly recharges for this service will include $27.50 for the Analogue line and $4.50 for the Fax Number (287) plus the monthly usages. Fax machines are programmed to dial local and employees can use their assigned long-distance codes or their departmental code to send faxes outside of local areas.  International faxes can also be sent by using a code that has international dialing capability. If your office does not have one, you can request this by contacting Telecom.