WISER Help for Staff
There are several ways to get help accessing and using your faculty WISER account. Please use the following instructions and tutorials.
How to Access Online Help in WISER
Update your Internet Explorer v7 or v8 Settings to Use the On-line Help
Logging in to Multiple Administrative Systems at Once (WISER, HR Direct, Finance, eCert, Summit)
Quicklinks Navigation Guides
Use these for help finding your way through the menus:
Student Financials: Power Users
WISER Tutorials for Staff
Learn to use WISER by clicking on a navigational guide to each module to view an online, interactive tutorial, called a UPK.
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Online interactive tutorials covering WISER functions. Be sure to allow pop-ups. Read the instructions first. |
Please note: the student administration system is used by UMass Boston, Dartmouth and Lowell, so the tutorials contain sample data from all three campuses.
| Module Topic | UPK Player |
| Student Administration 9.0 Fundamentals |
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| Running Reports and Using Report Manager |
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| Campus Community |
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| Recruiting and Admissions |
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| Student Records |
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| Student Financials |
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| Financial Aid |
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Job Aids
How to Revoke a Student's Direct Deposit
On-line tutorial in Student Self Service UPK:
Click on + to expand UMass SA 9.0 Student Self Service
Click on + to expand Financial Aid/Campus Finances
Click on Revoking Student's Direct Deposit
Click on Try It button at top right.
How to a Run a Student's Degree Audit Report
How to Remove an Advising Hold
Return to WISER home page.
