:: IT Help
See F.A.Q.for Freqently Asked Questions
| IT Service Desk (ITSD) |
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| IT Service Desk [3rd floor Healey Library] Hardware, software, WISER, telecom, email. |
617-287-5220 | Walk-in M-F: 8am-6pm | .(JavaScript must be enabled to view this email address) |
| Online Help |
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| Blackboard Vista/ Faculty Support |
1-888-300-6920 | Phone 24x7 |
.(JavaScript must be enabled to view this email address) |
| Blackboard Vista/ Faculty Support |
1-617-287-3074 |
Normal Business Hours | .(JavaScript must be enabled to view this email address) |
| Blackboard Vista/ Student Support |
1-888-300-6920 |
Phone 24x7 |
.(JavaScript must be enabled to view this email address) Live Chat |
| Classroom Support |
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| McCormack Media Lab: M-2-112 Provides services and equipment to the McCormack, Science and Library Buildings |
617-287-5965 |
Mon-Thur: 8:00am-10:00p
Friday: 8:00am-5:00pm |
Robert "Fitzy" Fitzgerald
.(JavaScript must be enabled to view this email address) |
| Wheatley Media Lab: W-1-039 Provides services and equipment to the Wheatley Building including Snowden Auditorium. |
617-287-5966 |
Mon-Thur: 8:00am-10:00p Sat: 8:00am - 6:00pm |
Vivian Tran .(JavaScript must be enabled to view this email address) |
| Science Media Lab: S-1-008F Provides services and equipment to Lipke Auditorium and the Small Science Auditorium. |
617-287-5975 | ||
| Evening Supervisor of Media Labs: Richard T. Fish |
617-287-5968 | ||
| CIS-Media Services provides media support for non classroom activities. Advance reservations for equipment are required for special events on campus. Overtime costs may incur for events scheduled after 5:00pm or on weekends. | 617-287-5962 |
| LabSupport |
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| General Lab Support: |
617-287-5244 | .(JavaScript must be enabled to view this email address) | |
| Adaptive Lab: | 617-287-5227 | .(JavaScript must be enabled to view this email address) | |
| Graduate Lab: |
617-287-5272 | .(JavaScript must be enabled to view this email address) |
| Emergency Support |
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| Email & Access to Campus network | 617-438-6067 |
7:00 am to 10:00pm Weekdays 9:00am to 5:00pm Weekends |
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| WISER Support | 617-287-5220 | Normal Business Hours | .(JavaScript must be enabled to view this email address) |
| Blackboard Learning Management System | 1-888-300-6920 | Phone & Chat - 24 x 7 | .(JavaScript must be enabled to view this email address) |