Desktop Support
Description
Provides Tier 2 support (via phone, email, on-site, and remote access) for tickets escalated from the IT Service Desk Tier 1 support.
Support areas include, but not limited to:
- Operating systems (Windows or Macintosh)
- Mobile devices (Blackberry, iPhone, iPad)
- Virus / spyware detection and removal
- Network jack activation / deactivation
Eligibility
Faculty, Staff, Students
Availability
Walk-in
IT Service Desk, Healey Library, 3rd Floor
Monday–Friday
8:00am–6:00pm
EMail
send to itservicedesk@umb.edu
Monday–Friday
8:00 a.m.–6:00 p.m.
Phone
617-287-5220
Monday–Friday
8:00 a.m.–6:00 p.m.
