HEAT
Description
This internal application is supported by resources of the IT Application Services team, providing:
- Incident management
- Problem management
- Request for services
- Escalations and notifications
- Surveys
- Web enabled self service
- Reporting
Service Activities:
- Program and project management
- Change management
- Documentation
- Training
- Account Administration (provisioning and deprovisioning)
- Technical assistance
- Administrative assistance
Eligibility
Faculty, Staff, Students
Availability
The system currently services the following departments:
IT Service Desk
ITSD Functional Departments
Campus Customer Service Center (CSC)
Support
IT Service Desk
617.287.5220
Monday–Friday
8:00 a.m.–6:00 p.m.
