Peoplesoft Human Capital Management

UMass Boston campus based support for the Enterprise ERP Peoplesoft Human Capital Management Application and all related modules:

• Staff HR Profiles
• Time and Attendance
• Payroll
• Benefits
• Self Service
• Reporting

Activities:

Tasks conducted in tandem with UMass System Office (UMSO) on enterprise wide, multi-campus ERP initiatives.  Working on behalf of, and with multiple UMass Boston campus administrative departments.

Major oversight and tasks:

• Major system wide upgrades
• New modules and capabilities
• Upgrades to existing modules
• Patches and fixes

General oversight and tasks:

• Program and project management
• Change management and control
• Documentation
• Training
• Account Administration (Provisioning and Deprovisioning)
• Issues resolution and problem determination, isolation
• Communications
• Technical user assistance
• Administrative user assistance

24/7 via Self Service
excludes UMSO maintenance windows, unscheduled or emergency changes or problems

Go to:

For Tier I Campus support contact the IT Service Desk:
Monday - Friday
617-287-5220
8:30am - 5:00pm