Service Desk
Description
Tier 1, first-level contact and problem resolution for all UMass Boston community members (faculty, staff, and students) with hardware, software, and UMB systems via walk-in, email, and phone inquiries. Escalate issues to second tier support through internal ticket system as needed.
Answer questions and resolve problems concerning: connectivity to the campus network, use of Information Technology Services Division (ITSD) host computers, the Internet, use of personal computers, software applications, and operating systems.
Eligibility
Faculty, Staff, Students
Availability
Walk-ins
3rd floor of the Healey Library (Service Desk)
8:00am - 5:00pm Mon - Fri
EMail
itservicedesk@umb.edu
8:00am - 5:00pm Mon - Fri
Phone
617-287-5220
8:00am - 5:00pm Mon - Fri
Support
Same as Service Availability
