Peoplesoft Student Administration (WISER)
Description
UMass Boston campus based support for the Enterprise ERP Peoplesoft Student Administration System (SA) and all related modules:
- Student profiles and accounts
- Courses
- Classes
- Academic records
- Admissions and enrollment information
- Faculty profiles and accounts
- Reporting
Activities:
Tasks conducted in tandem with UMass System Office (UMSO) on enterprise wide, multi-campus ERP initiatives. Working on behalf of, and with multiple UMass Boston campus administrative departments.
Major oversight and tasks:
- Major system wide upgrades
- New modules and capabilities
- Upgrades to existing modules
- Patches and fixes
General oversight and tasks:
- Program and project management
- Change management and control
- Documentation
- Training
- Account Administration (Provisioning and Deprovisioning)
- Issues resolution and problem determination, isolation
- Communications
- Technical user assistance
- Administrative user assistance
Eligibility
Faculty, Staff, Students
Availability
24/7
Excludes UMSO maintenance windows, unscheduled or emergency changes or problems
Support
IT Service Desk
617.287.5220
Monday–Friday
8:00am–6:00pm
