Susan Jeghelian directs MOPC institutional planning, policy and budget development, fundraising, outreach, and qualification of practitioners for service on public contracts. She oversees the design, administration and evaluation of programs and initiatives serving public agencies, legislators, courts and communities. Ms. Jeghelian has been with MOPC since 1993. She formerly served as MOPC Director of Court Programs as well as a mediator, facilitator and trainer for the office. Prior to orchestrating the office’s move to the University, Ms. Jeghelian led implementation of Executive Order #416, integrating dispute resolution into state government and served on the Trial Court Standing Committee for Dispute Resolution. Before MOPC, Ms. Jeghelian practiced law with a concentration in civil litigation and mediation, and worked as a staff attorney for the Supreme Judicial Court and a law clerk for the Superior Court. She has a B.A. from Mount Holyoke College and a J.D. from Boston College Law School. She recently served on the founding Steering Committee of the University Network for Collaborative Governance and formerly served as a board member of Cape Cod Dispute Resolution Center, Inc., a community mediation center on Cape Cod.
Loraine M. Della Porta
Loraine Della Porta is a senior level mediator, facilitator and trainer with over twenty years of experience in the field and has been with MOPC since 2001. Ms. Della Porta oversees the office’s dispute resolution programs. She also leads facilitation teams for large-scale public engagement and consensus-building processes and training teams for agency-wide capacity building initiatives. Ms. Della Porta provides supervision and mentoring for staff and affiliate practitioners and consultation and coaching for public agency sponsors, conveners and project managers. She specializes in workplace dispute resolution systems design and workplace conflict assessment. Prior to MOPC, Ms. Della Porta mediated and administered mediation programs for the United States Postal Service. She has a B.S. from Providence College and a J.D. from Roger Williams University Law School, and has completed graduate courses at Pepperdine University Law School’s Straus Institute for Dispute Resolution. Ms. Della Porta is a past president of the New England Chapter of the Association for Conflict Resolution and the current board president of the Community Mediation Center of Rhode Island.
Madhawa Palihapitiya heads MOPC’s research and evaluation unit and conducts fundraising and organizational development for the office. Mr. Palihapitiya has over ten years of experience in the conflict resolution field, with significant work in the areas of violence prevention, program design and program evaluation. He has been with MOPC since 2007. Mr. Palihapitiya oversees research on all major MOPC mediation, collaborative governance and deliberative democracy programs, projects and initiatives. Prior to working at MOPC, Mr. Palihapitiya was the Director of Programs at the Foundation for Co-Existence in Sri Lanka where he engaged in high-risk mediation and violent conflict prevention efforts, including co-creating a state-of-the-art Conflict Early Warning and Early Response System for Sri Lanka. Mr. Palihapitiya holds a B.A. from the University of Colombo and a M.A. in Conflict Resolution from Brandeis University, and has completed courses in law at Sri Lanka Law College.
Program Manager-Business Manager
Mette Kreutzmann manages the Parent Mediation Program and the Housing Appeals Mediation Program for MOPC and is responsible for conflict assessments, mediation session coordination, oversight of mediators and mediation providers, and program reporting. She also provides project management for training, facilitation and dispute resolution initiatives, designs and delivers trainings for public officials and students, and serves on MOPC facilitation teams for consensus-building and public engagement processes. Ms. Kreutzmann has been with MOPC since 2004. She serves as the office’s financial manager responsible for monitoring budgets, overseeing procurement, administering contracts, processing grant applications and preparing financial reports. She has a B.A. in Computational Linguistics from University of Copenhagen, Denmark and a M.A. in Dispute Resolution from the University of Massachusetts Boston. During her studies, Ms. Kreutzmann worked as a graduate research assistant and intern at a mediation firm.
Courtney Breese manages the MA Agricultural Mediation Program and MOPC’s Public Policy Institute. As program manager she coordinates mediation sessions, mediates cases, trains and oversees other mediators, conducts outreach and education workshops, and prepares program reports. Ms. Breese also manages conflict resolution and collaborative governance projects for MOPC and serves on the office’s facilitation and training teams. She has extensive experience as a deliberative dialogue moderator using the National Issue Forums (NIF) dialogue model and has taught dialogue courses and trainings at the University of Massachusetts Boston. She manages MOPC’s roster of affiliates and coordinates the office’s outreach materials and website. Ms. Breese has been with MOPC since 2007. She has a B.A. in Social Work and Counseling from Franklin Pierce College. During her studies, Ms. Breese worked the New England Center for Civic Life at Franklin Pierce. She currently serves on the board of the National Coalition for Dialogue & Deliberation.
Kaila Eisenkraft works in MOPC’s research and evaluation unit. She conducts research and data analysis for MOPC studies and program evaluations. Ms. Eisenkraft assists with the development of white papers in key issue areas to enable MOPC to stay current with the latest theories and research findings on effective dispute resolution programming and collaborative methodologies. Ms. Eisenkraft conducted the literature review for MOPC’s recent Legislative Study: A Framework to Strengthen Mediation as a Cost-Effective Public Service and is currently studying foreclosure mediation models from other states in order to inform program development in Massachusetts. She has been with MOPC since 2011. Prior to MOPC, Ms. Eisenkraft worked as a lawyer in the area of civil rights. She has a B.A. from Barnard College, an M.A. in Dispute Resolution from the University of Massachusetts Boston and a Ph.D. in philosophy from the City University of New York.
MOPC maintains a pool of affiliated practitioners who are qualified to provide conflict resolution and collaboration services on public projects through a Request for Qualifications process (RFQ). These practitioners work with MOPC on a contract basis. MOPC affiliate practitioners have knowledge, skills and competencies working within legal and regulatory frameworks at all levels of government and in addressing issues at the community level. Many of them have nationally-recognized practices. MOPC has established standards that guide the selection, assignment and conduct of mediators, facilitators, trainers and systems design consultants. MOPC pioneered the development of a comprehensive, performance-based evaluation process using rigorous qualification standards for mediators.