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Anthropology Professor Presents First 1999-2000 Distinguished Lecture |
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Fidelity Executive Discusses Business Ethics with MBA Students |
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On Monday, November 8, the College of Management was pleased to welcome David Weinstein, chief of administration and government affairs at Fidelity Investments as a guest lecturer. The event was held in the Lipke Auditorium and presented as part of the College's Senior Executive Leadership Forum, a speaker series which invites business and community leader to guest lecture to students in the MBA program.
Focusing on business ethics, Weinstein began his presentation by distributing a "statement of values" which is given to all employees at Fidelity. Weinstein emphasized that this code of values and ethics was really the cornerstone of Fidelity's success. He stressed that, in particular, Fidelity's commitment to the highest level of quality customer service was critical, and that this philosophy drove the day-to- day operations. When asked by a student if senior management was able to communicate and inspire this kind of dedication on a company-wide basis, Weinstein responded by sharing a recent scenario in which Edward C. (Ned) Johnson III, president and ceo of Fidelity, temporarily interrupted a meeting to answer and forward a misdirected stray call from a Fidelity customer. Weinstein used this story to illustrate that the customer-focus and commitment to service was truly a "top-down" belief in the company.
While focusing the bulk of his lecture on business ethics, Weinstein did reserve time to answer questions. Some of the topics discussed during Q&A included the government's case against Microsoft, issues of customer privacy, Powerstreet (Fidelity's new on-line trading feature), Fidelity's investment style, and the technical facets of Fidelity's operation.