University Communications
University Reporter

Student Services earns high marks

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	Campus Notes

The results of the latest Student Customer Satisfaction Survey are in, and, for high percentages of UMass Boston undergraduates, "very satisfied" is the verdict.

The survey is conducted annually by the Donahue Institute, based in the University of Massachusetts President's Office. Last March, the institute polled undergraduates throughout the University system, 269 of them (or 21%) at UMass Boston.

Students rated their current experiences with the University Advising Center, the Bursar's Office, Career Services, Financial Aid Services, the Health Service, the Healey Library, and the Office of the Undergraduate Registrar. All seven earned high rankings. On a scale of 1 to 4, no office scored lower than 3.43 for its "overall services."

In the case of each office, well over half of the polled UMass Boston students declared themselves to be "very satisfied" with overall services; the average was 63%. And in each case, the percentage of UMass Boston students very satisfied with overall services was higher than the system average. The percentages of students reported as either "very satisfied" or "somewhat satisfied" with overall services averaged 94%.

Two offices performed especially well. 70% of the polled students were very satisfied with the overall services of the Undergraduate Registrar's Office, and 68% with Financial Aid Services, as compared with system averages of 58% and 55%. The ratings for these two offices are especially significant in view of their importance to the surveyed students, 88% of whom rated the Undergraduate Registrar's Office as "very important," while 86% similarly rated Financial Aid Services.

Individual areas of service were also rated for each office. Among the highlights: 67% were very satisfied with the "knowledge level of staff" at the Healey Library, and 65% were very satisfied with the "assistance with your academic problems" provided by the Advising Center&emdash;in both cases higher percentages than on any other campus.

Detailed analyses of the survey results will help to strengthen the performance of each office involved.

-- Jeffrey Mitchell