University Unveils Customer Service Center
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Unveils Customer Service Center
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By Melissa
Fassel
UMass Boston’s Customer Service Center (CSC) makes its debut this month. This new initiative, under the direction of the office of administration and finance, will provide the university community with a central location for communication, information, and service within the areas of Facilities, Parking and Transportation, Environmental Health and Safety, and Marine Operations.
CSC’s goals are to provide an integrated approach to delivering quality service and information, to handle effectively customer inquiries and complaints, and to implement a long-range plan for customer service excellence. The CSC will provide courteous, prompt, and accurate services to the UMass Boston community. If they cannot provide customers with the assistance they need, CSC’s trained representatives will put customers in contact with the appropriate office.
Need a light bulb changed? Perhaps a new key? Moving to a new office? Need a shuttle bus schedule? Question about parking rates? Air quality concern? Schedule a boat ride? Instead of writing memos and making phone calls to different university offices, you can now call 7-4000 or e-mail your request to customer.service@umb.edu
The CSC will be using a HEAT software package to track all requests, including emergency calls. According to CSC Director Linda O’Brien, “We will provide the community with a tracking system to keep our customers informed on the status of their requests.” The new software is web-based and customers will be able to log on to follow the status of their request from start to finish.
The Customer Service Center is located on the upper level of the service and supply wing in the Quinn Administration Building and is open from Monday through Friday, 7:00 a.m. to 10:00 p.m., and on Saturday from 10:00 a.m. to 3:00 p.m.