ITSD Customer Service Award 2011

Web Services' Peter Tattlebaum is the winner of the 2011 IT Service Desk (ITSD) Customer Service Award. Here are some of the comments from his clients:

"I nominate Peter Tattlebaum for this award without any reservation. He is truly a talented young man who gives his all to the University of Massachusetts Boston. He is extremely competent, with a sense of humility that is refreshing. He is definitely worthy of this award!"

"Peter was EXCEPTIONAL in helping our department prepare for the transfer of our departmental web materials to the new university web platform. He was patient with our ineptitude, helped cure it, was reassuring, solved problems, completed related tasks incredibly quickly, kept us constantly informed. In short, completing the project would have been impossible without him."

"Peter knows how to help AND empower at the same time!"

"Peter Tattlebaum has shown exemplary behavior that is beyond expectation given his job responsibilities. He is courteous, thoughtful and reflective; he truly cares about the quality of the consultation he provides and is interested in positively influencing the behavior of faculty and staff. In my role of Faculty Council chair, there is always a sense of urgency. Peter has never disappointed me in terms of ensuring that the material I need disseminated is available to the university community in a timely fashion. He has worked on weekends and responds to emails in more than a timely fashion. When there are "glitches" in the system he does the necessary homework to try to ameliorate the  situation. His teaching abilities are superb. The University of Massachusetts Boston is extremely fortunate to have such a dedicated, competent, and caring professional."