Think Critically: Effective Decision Making in Business

Video Introduction

This course provides professionals with critical thinking skills for:

  • decision making and problem solving
  • marketing, sales, and understanding customers’ perspectives
  • cause and effect relationships
  • detecting flaws and biases in one’s thinking

The course is appropriate for managers, sales people, accounting professionals, human resources staff, marketing staff, and business students. Emphasis is on practical application of skills. Optional online collaboration is available for various assignments if you would like to experience a team approach.

You can take a single 3-week module, any combination of 3-week modules, or the entire online 12-week course. This course is also offered to businesses as customized training. For customized training, contact


Module 1

  • What is Critical Thinking?
  • Assumptions
  • Asking Critical Thinking Questions

Module 2

  • Frames of Reference – Part 1
  • Frames of Reference – Part 2
  • Methodological Believing

Module 3

  • Causal Reasoning
  • Metacognition
  • Stress and Critical Thinking

Module 4
Fall 2016: November 14 - December 9

  • Critical Thinking and Business Ethics
  • Critical Thinking in Business
  • Assessment

Learning Outcomes

  • Understand what critical thinking is and why there are so many definitions
  • Identify and challenge assumptions
  • Learn four different types of questions to ask
  • Identify and recognize various points of view
  • Recognize how your own point of view can affect your decision making
  • Learn how to influence your customers’ point of view
  • Discover how a special role play can help you understand your adversaries
  • Learn about cause and effect relationships and why additional critical thinking skills are needed
  • Discover your own flaws and biases and learn how to help your staff master a new process
  • Learn several ways to reduce stress and improve critical thinking
  • Utilize four tests to help make an ethical decision
  • Apply various critical thinking skills in business
  • Discover ways to assess critical thinking

Upon successful completion of each module, you will receive a certificate of completion and 1 Continuing Education Unit (CEU). Upon successful completion of the whole course (all modules), you will receive a certificate of completion and 4 CEUs.

Instructor: Bob Schoenberg

Bob Schoenberg is a graduate of the Critical & Creative Thinking Program at the University of Massachusetts Boston. He has also taught classes in Critical Thinking at MassBay Community College and has conducted workshops in Critical Thinking for the Massachusetts Teachers Association (MTA). He is an entrepreneur and author of Critical Thinking in Business.


Schedule & Fee

Fall 2016 - Online
September 12 - December 9, 2016

Spring 2017 - Online
January 30 - May 5, 2017

Course Fee
Fee (all modules): $1060
Fee (per module): $270

Class Numbers

Fall 2016
All Modules: #1412

Module 1: #1413 - Cancelled

Module 2: #1414 - Cancelled

Module 3: #1415 - Cancelled

Module 4: #1416

Spring 2017
All Modules: #1006
Module 1 (Jan 30-Feb 17): #1007
Module 2 (Feb 20-Mar 10): #1008
Module 3 (Mar 13-31): #1009
Module 4 (Apr 3-May 5): #1010


Spring 2017: Registration for Spring will begin November 7th.

Fall 2016: Registration is available online, in-person, by fax, or by mail.

Click the "Register Now" button above. Go to checkout and submit the "Non-credit Courses" form.

One Stop Student Service Ctr
Campus Center, Upper Level
Mon-Thu: 8:30a-6:00p
Fri: 10:00a-4:00p
Download Spring 2016 Non-credit Registration Form

By Fax

By Mail
UMass Boston
Registrar’s Office-cc-4
Box C or Box NC
100 Morrissey Blvd.
Boston, MA 02125-3393

Book Information

Critical Thinking in Business. Schoenberg, R. Science Humanities Press, Pub. 2007

Corporate & Professional Development