Organizing and Managing Senior Transportation Options, Certificate

Life expectancy exceeds driving expectancy, yet few people plan for a time when they can no longer drive safely. Unfortunately, the same physical and cognitive limitations that make it difficult or impossible for older adults to drive also can make it difficult or impossible for them to access many transportation services. Organizing and managing transportation services that meet the needs of senior passengers is a major challenge for communities across America.

This online certificate program is appropriate for professionals in the field of aging services and transportation services interested in addressing senior transportation challenges and managing services that meet the mobility needs of an aging population. The certificate emphasizes specialized transportation services for senior passengers as well as public and community transportation services, but also identifies and discusses the needs of older adult passengers.

This certificate program explores a broad range of senior transportation issues and options including:

  • Senior transportation needs, challenges and options
  • The family of transportation services
  • Strategies for meeting needs of senior passengers
  • Volunteer driver programs and volunteer drivers
  • Liability and risk management

Learning Outcomes

Students will be able to:

  • Understand the transitions from driving to transportation options
  • Learn about Supplemental Transportation Programs, why they are important, and why they differ from traditional transportation services
  • Identify models of transportation services and how to provide them to seniors
  • Learn how to calculate senior-friendly transportation
  • Assess levels of assistance for seniors and how providers offer support, distinguish between ADA paratransit and STPs
  • Design a Senior Transportation Program
  • Understand Risk and Risk Management for Volunteer Driver Programs
  • Learn about software for program scheduling and data management
  • Develop tools for quantitative and qualitative data collection on passenger satisfaction
  • Plan for program sustainability in terms of funding, environment, and community

Upon successful completion of this course, you will receive a certificate of completion and 4.2 Continuing Education Units (CEUs). This is a non-credit program. Each course is graded on a pass/fail basis; no letter grades are awarded.

Book Information

No required textbooks. PDFs of readings and reports will be made available.

  • Kerschner, H., & Silverstein, N. (2011). Senior Transportation: A Focus on Options. Gerontology Institute, University of Massachusetts Boston.; and in the library and volunteer driver program sections of the Beverly Foundation website
  • You are also encouraged to sign up for SafetyLit, a free service of the Center for Injury Prevention Policy and Practice at San Diego State University in cooperation with the World Health Organization. Write to: to be added to that listserv and receive updates on recently published literature.


  • Helen K. Kerschner

    Helen Kerschner has more than 35 years of experience in health, aging, transportation, and international development. Her career has included positions in university settings, corporate America, the federal government, and nonprofits. Dr. Kerschner is President and CEO of the Beverly Foundation, which undertakes research, demonstration and education to foster new ideas and options for enhancing mobility and transportation for today’s and tomorrow’s older population. She has an undergraduate degree from North Texas State University, and a Master’s and Doctorate from the University of Southern California.

  • Nina M. Silverstein

    Nina Silverstein is Professor of Gerontology at the University of Massachusetts Boston. Since 1984, she has worked closely with the Alzheimer’s Association on projects relating to community-based care, acute, and long term care settings. She is a Fellow of the Gerontological Society of America and in 2010, was elected Chair-Elect of the Social Research Policy and Practice Section (SRPP). She spent a sabbatical in Washington, DC for the ’04-05 academic year, where she divided her time between the Department of Transportation and the Alzheimer’s Association Public Policy Division and co-authored an online report, Community Mobility and Dementia: A Review of the Literature. In 2006-2009, she was Co-Investigator on an Alzheimer’s Association-funded study: Fitness to Drive in Early Stage Dementia: An Instrumented Vehicle Study. In 2012, she returned to D.C. as a Visiting Scholar to AARP Office of Academic Affairs, where she conducted her sabbatical research on supportive transportation for community-residing older adults. She received her PhD from Brandeis University.


Schedule & Fee

Fall 2016 - Online
September 12 - December 16
Class No: 1423
Fee: $1000


Registration is closed.

More Information

For information, please contact:

Nina M. Silverstein

Helen K. Kerschner