Knowledge Management and Business Intelligence: Competing in the Knowledge Economy
Enterprises are investing in information technology in an effort to manage the information glut and to glean knowledge that can be leveraged for a competitive advantage. Two technologies in particular have shown good return on investment in some applications and are benefiting from a large concentration of research and development. The technologies are Business Intelligence (BI) and Knowledge Management (KM). Catering to the ever-increasing interests in these fields in all kinds of organizations, this course introduces graduate students to the concepts and practice of Knowledge Management and Business Intelligence. The focus of the course is on the issues that concern the design and execution of knowledge management strategies. We discuss popular underlying technologies with reference to their organizational and political implications. The format of the classes includes lectures, discussions, and case analyses.