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Healthcare Operations Management

Operations Management studies the design and management of the processes that transform inputs into finished goods or services. Operations are one of the primary functions of any organization. This course focuses on ways and means to improve healthcare operations, with specific focus on the use of analytical methods and techniques to improve healthcare processes. Topics include reducing patient wait times, measuring productivity, streamlining process flows, tracking outcomes and performance metrics, capacity management, healthcare supply chain and generally improving health management processes. The level of analysis varies considerably from operations strategy to daily control of business processes. The objective of this course is to assist students in building the skills necessary to participate actively in decision-making involving healthcare management issues.

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