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Course Catalog

UGRD > SCSM > 450

Service Operations Management

Description:
This course is intended to prepare students for management opportunities in service firms, which represent the fastest-growing sector of the economy. The class will study service operations management from an integrated viewpoint with a focus on customer satisfaction. The material will integrate operations, marketing, strategy, information technology, and organizational issues. There will be emphasis on the operations aspect of service management. The intent of the course is to provide students with the concepts and tools necessary to effectively manage a service operation. The strategic focus should also provide entreprenerially-inclined students with the foundation to open their own service businesses. The topics are organized around three modules: (1) Understanding Services, (2) Desig

Offered in:

2015 Fall

Section Class Number Schedule/Time Instructor Location
01 3277 M
05:30 PM - 08:15 PM
Mahdavi Pajouh,Foad W02-0125
Session: Regular Academic Session
Class Dates: 09/08/2015 - 12/14/2015
Capacity: 25
Enrolled: 19
Status: Open
Credits: 3/3
Class Notes:
Pre Requisites: pre-reqs: must have taken at least 60 credits AND MSIS 301
Course Attributes:

2016 Fall

Section Class Number Schedule/Time Instructor Location
01 3085 M
05:30 PM - 08:15 PM
Mahdavi Pajouh,Foad W01-0062
Session: Regular Academic Session
Class Dates: 09/06/2016 - 12/14/2016
Capacity: 25
Enrolled: 25
Status: Closed
Credits: 3/3
Class Notes:
Pre Requisites: pre-reqs: must have taken at least 60 credits AND MSIS 301
Course Attributes: