Conflict Resolution, Graduate Certificate


Training Professionals in Conflict Resolution



This program focuses on conflict resolution skills for professionals in a wide array of settings where managing conflict is an essential part of their work. Students are trained in a range of approaches to the resolution of conflict, collaborative decision making and problem solving.  Courses examine the development, role and management of conflict in a variety of situations and encompass the theory, methods, and ethical perspectives of conflict resolution.  

Students can choose between four 12-credit concentrations or two 18-credit dual-specializations and may participate in a field internship in the district court system.  The Certificate programs (with the exception of the dual-specialization options) can be completed in one year (two semesters) of part-time study.  Dual-specialization options can be completed in one year of full-time study or three semesters of part-time study.

The mediation certificate options involve more than 40 hours of classroom training and more than 30 hours of District Court mediation, mentoring, and evaluation, meeting all the requirements of the Guidelines for Implementation of Qualification Standards for Neutrals, adopted January 24, 2004, pursuant to Rule 8 of the Massachusetts Supreme Judicial Court Uniform Rules on Dispute Resolution.  Students who successfully complete one of the mediation certificate options will receive a Certificate of Completion showing completion of the training and mentoring components of mediator qualifications according to those guidelines and M.G.L. Chapter 233 section 23 (Confidentiality Statute).

Graduates of the program put their skills to use in a broad range of fields including public and private sector, management, education, law, environment, health care, labor relations, law enforcement, the ministry and human services. 

Learning Outcomes:

  • Gain a thorough grounding in the theory of conflict and its resolution.  Explore the social, psychological, political, structural, and cultural factors which give rise to conflict and shape its course.
  • Understand the effects of different types of conflict on people and the relationships among them. 
  • Develop skills in the practice, design, and evaluation of a variety of conflict management and resolution applications relevant to a broad range of contexts and group sizes. These skills include nonviolent, collaborative resolution methods, such as mediation, facilitation, negotiation, dialogue, organizational change and consensual decision making.