Faculty & Staff

photo of Joshua Jacks

Joshua Jacks

  • Senior Lecturer in Conflict Resolution; Department of Conflict Resolution, Human Security, and Global Governance
    McCormack Graduate School
  • Telephone: 617.325.6744

Areas of Expertise

Mediation and Mediation training; Health care conflict resolution; Eviction/homelessness prevention; Court mediation programs; Parent/Child mediation; Community Mediation Programs, Municipal Conflict Resolution, Conflict Resolution in Schools


Graduate Certificate, Dispute Resolution, University of Massachusetts Boston
BA, Dispute Resolution, University of Massachusetts Boston

Professional Publications & Contributions

Additional Information

Joshua Jacks is an accomplished mediator who has been practicing in the Boston area since 1981. As a member of the program's clinical faculty, he demonstrates mediations and supervises students enrolled in the mediation internship.

He also currently serves as the director of Metropolitan Mediation Services, a community mediation program serving Greater Boston and previously directed the Cambridge Dispute Settlement Center (now the Community Dispute Settlement Center) in Cambridge, MA.

From 2003-2007, he was the Massachusetts mediator for a national program of mediation in quality of care disputes between Medicare providers and beneficiaries. For three years he mediated residential eviction matters for a Massachusetts homelessness prevention program. He has provided training to local, state, and federal agencies, including the US EPA, Federal Executive Board, Massachusetts Housing Courts, and Boston area fire and police departments. In the 1980s, he mediated and served on the advisory board of the pioneering Children’s Hearings Project, a program addressing conflicts between parents and their adolescent children.