Customer Service Center Closed
Established in 2000, the Customer Service Center (CSC) served as a call center and front-line customer interface for several departments, expediting response time and improving customer interactions. In recent years, the number of calls received by Customer Service has decreased and proportionally calls made to operating departments, such as Facilities, IT, Procurement, and Environmental Health and Safety has increased. Research and implementation of best practices have improved department operations, processes, and procedures. Technology has changed considerably over the last decade, creating enhanced self-service, online, and face-to-face service opportunities.
All of these changes signal that it is time to shift the responsibility back to the service departments. Effective Friday, September 4, the Customer Service Center is closed. The staff assigned to the department have been reassigned to other departments on campus.
Establishment of the Office of Event Services
The Office of Event Services will provide a single stop for space scheduling and event services. Please visit Event Services to learn more about this new department.
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