Keys: Request or Return

Ordering Keys

Key control is very important for your safety and security. To order keys, download the Key Request Form, fill it out, and get the form approved by the department head or departmentally authorized personnel. In addition, the department head/the authorizer must initial the UMass Boston key policy mentioned on the form. Then, bring the form to the Facilities department or send it via interoffice mail. 

The Facilities department will process the request within two to three business days. The key authorizer will receive an e-mail or a notification when the keys are ready.

In order to obtain the keys, the key requestor needs to:

  • Have a valid ID
  • Have a copy of the e-mail or letter 
  • Sign the UMass Boston key policy

Note: The recipient's name filled on the form should appear as on the recipient’s ID.

Returning Keys

In order to provide for the greatest level of security for yourself and other faculty, students and staff, keys are to be returned to the Facilities Department when they are no longer needed by you (for example when your work or student relationship with UMass Boston ends, when you transfer to another department, when your lab assignment changes). Key are to be returned to the Facilities Department Service Center (Service and Supply Building, Upper Level, Room 001) in person.  A member of the Facilities Department staff will retrieve the key cards for the keys being returned so that you can sign the key card to indicate that you have returned the key(s).  The return of keys is required prior to exiting employment with the university and is included in the UMass Boston Employee Exit Policy.

Lost Keys

It is very important that you report any lost keys immediately to the Facilities Department. You can download the Lost Key Form, fill it out, have it approved by your department head and bring it to the Facilities Department office (Service and Supply Building, Upper Level, Room 001). Facilities Department staff will update the key records and you can then file a new Key Request Form to order a new key.

Keys should be picked up at the Service Center located in the Service and Supply building, UL, Room 001. Pick-up times are from 8:30 a.m. to 6:30 p.m., Monday through Friday. Find below the directions to get to the Service Center.


Facilities Department
Service and Supply Building
Upper Level, Room 001