Human Resources


Staff Workplace Professional Development Certificate

This program offers in-depth training for staff members that builds upon their knowledge and enhances their professional development skills
Each of the certificate program’s three sessions covers a different topic.  Participants must take all three courses for certificate of completion.

Understanding style differences/Effective communication and listening

October 10, 2013
9:00 a.m. to 4:00 p.m

Participants will learn:
•    Self-awareness of your own behavioral style
•    The impact of different behavioral styles with one-on-one and team interactions
•    Styles of others & adapt your style to the diverse styles of others
•    Communication process and challenges to effective communication
•    Management of nonverbal behaviors to reinforce the intent of messages
•    The art of asking key questions and active listening skills

Dealing with difficult people/Service excellence
October 17, 2013
9:00 a.m. to 4:00 p.m.

Prerequisite:  Day 1:  Understanding style differences/Effective communication and listening
Participants will learn:
•    Awareness of styles and potential conflict
•    Strategies for managing challenging behavior while maintaining self-esteem and confidence
•    The importance of respect with positive and negative conflicts situations
•    Understanding and skills necessary to accurately reflect to our customers our appreciation for their business
•    Best practices for conducting a positive and professional service experience
•    Utilizing the standards to gain the skills necessary to implement them consistently in day-to-day activities

Effective problem solving/Team agility
October 24, 2013
9:00 a.m. to 4:00 p.m.

Prerequisite:  Day 1:  Understanding style differences/Effective communication and listening
 Participants will learn:
•    The importance of team agility and the transition process
•    The transition model to develop strategies for mining the transition process, creating buy in and becoming more agile with team interactions
•    William Bridges’ Transition Model to understand three transition phases and how to develop critical success strategies to be more agile and overcome transition challenges
•    Steps and key tasks in the problem solving process
•    Generating creative solutions using 5-step problem solving process

How to determine when to involve others in the problem solving process


Managing Multiple Priorities

November 19, 2013
8:30 a.m. to 12:30 p.m.

This Time Management Workshop focuses on developing customized strategies for improving productivity and finding greater balance in your daily life.  As pre-work you will have an opportunity to complete the Time Mastery Profile® (completed prior to start of course) a unique tool that assesses your personal skills in relationship to your job priorities.  
Participants will learn to:
•    Enhance your Self-Management Skills
•    Approach Goal-Setting
•    Prioritize your Time For Greater Efficiency
•    Review Priorities in Terms of Urgent and Important Context
•    Develop Specific Time Mastery Strategies and Action Planning


Future Thinking: A Simulation for Visioning, Planning, and Decision-Making

September 24, 2013
8:30 a.m. to 12:30 p.m.

The purpose of the program is to help participants use a new and innovative learning simulation called Future Games to learn how decisions that seem sensible in the short-term have the potential to play out in unpredictable ways, making it critical to shift course of action.

Participants will learn to:
•    Demonstrate how careful planning assists in achieving the future they aspire to create
•    Identify and analyze the triple bottom line – social, environmental, and economic factors
•    Create an awareness of key elements and drivers of the decision making process that contributes to solid strategic plan or future visioning
•    Foster team collaboration to create and plan for future decisions


Emotional Intelligence and Leadership Effectiveness

December 3, 2013
8:30 a.m. to 12:30 p.m

The purpose of the program is to help participants enhance Emotional Intelligence (EI) to improve decisions, behavior and performance – as our moods, feelings and emotions influence us every day.  Since our feelings underpin relationships and other important issues like job satisfaction, engagement and team morale, enhancing EI can produce a big effect personal and professional success and satisfaction.

Participants will learn to:
•    Gain greater awareness of why emotional intelligence is important in the workplace
•    Review set of seven EI skills which define how effectively we perceive, express, reason with and manage emotions within ourselves and others
•    Write the key behaviors of effective workplace emotional intelligence
•    Identify your EI strength and development areas
•    Develop strategies & action plan for enhancing decisions, behavior and performance


Supervising Students

March 18, 2013
8:30 a.m. to 12:30 p.m.

You have an opportunity to supervise student workers.  How can you set clear expectations? What information should be covered through orientation and training? In what areas should you be evaluating your students? This workshop will cover various aspects of student supervision in a university setting—from recruiting and onboarding to providing feedback and accountability.
Participant will learn to:
•    Set expectations and assess student’s performance
•    Provide constructive feedback and offer guidance to students
•    Enhance your communication skills with increasing knowledge of generational and cultural differences
•    Balance providing the student a fulfilling learning experience with work that needs to get accomplished
•    Review techniques that will help motivate, retain, and hold student employees accountable


How to Sign up

Go to
Click on Upcoming Workshops
Click on Human Resources
Select your course


For any questions on professional development course offerings please contact Jean MacDonald, Director of Training and Organizational Development in Human Resources at 617-287-5607 or