Human Resources

Supervisors and Managers

Supervisory Leadership Development Certificate

October 1, October 8, October 15, October 22, October 29, 2013
9:00 a.m. to 4:00 p.m.

This program offers in-depth training for managers who wish to become more effective supervisors. The program explores differences in leadership styles and skills, with an emphasis on effective use of communication techniques.

The program covers the following topics:

  • Understanding style differences
  • The role of the supervisor
  • Effective communication and listening
  • Conflict resolution
  • Goal setting and accountability
  • Providing performance feedback
  • Performance management
  • Directing and delegating
  • Managing team agility
  • Coaching and developing others

Managing Multiple Priorities

November 19, 2013
8:30 a.m. to 12:30 p.m.

This Time Management Workshop focuses on developing customized strategies for improving productivity and finding greater balance in your daily life.  As pre-work you will have an opportunity to complete the Time Mastery Profile® (completed prior to start of course) a unique tool that assesses your personal skills in relationship to your job priorities.  
Participants will learn to:
•    Enhance your Self-Management Skills
•    Approach Goal-Setting
•    Prioritize your Time For Greater Efficiency
•    Review Priorities in Terms of Urgent and Important Context
•    Develop Specific Time Mastery Strategies and Action Planning

Effective Meetings

September 26, 2013
8:30 a.m. to 12:30 p.m.

Learn how to plan and execute effective meetings that accomplish objectives and are not time wasters.  Learn how to ensure that commitments made in meetings are followed through on and that every meeting held is valuable to your department, your organization and those in attendance.  The purpose of the program is to help participants learn some tools and techniques for leading effective meetings to achieve desired results.

Participants will learn to:
•    Identify the elements of an effective meeting
•    Understand and utilize effectively different types of meetings to accomplish goals
•    Design a meeting using a meeting planning tool
•    Comprehend what agendas should include and how to utilize them effectively
•    Possess the skills tools and techniques to lead, conduct, and control meetings for maximum effectiveness
•    Assess own behaviors in order to encourage group participation and achieve desired meeting results
•    Understand what meeting minutes are and how  they should be utilized to ensure action committed to in the meeting becomes action taken

Work of Leaders: Vision, Alignment, Execution

November 6, 2013
9:00 a.m. to 4:00 p.m.

The purpose of the program is to help participants understand their own leadership behaviors and how they impact their effectiveness using the framework of Vision, Alignment, and Execution. This session utilizes the new cutting edge DiSC® Work of Leaders Profile as a practical change management tool.
Participants will learn to:
•    Utilize the Everything DiSC Work of Leaders process and how your DiSC style influences your behavior in each step of the process.
•    Identify the drivers for Vision, Alignment, and Execution.
•    Understand the behaviors that characterize each driver and how they may impact a leader's effectiveness.
•    Identify your strengths and challenges in the Work of Leaders process.
•    Write an action plan to build on one strength and improve in one challenge area.

Presentation Skills

October 1(part I) and October 9 (part II)
8:30 a.m. to 12:30 p.m.

The purpose of the program is to help participants learn techniques and practice to improve presentation skills.

Participants will:
•    Learn and practice key rules for effective presentations
•    Learn and practice methods for creating an effective presentation
•    Learn how to control nervousness
•    Manage yourself and the audience for an effective and memorable presentation

Note :  
•    Attendance at both half days is required; as well as, time to prepare a presentation in between sessions.
•    To be able to provide you the opportunity to see yourself present, the instructor will be videotaping your presentation to provide you feedback and for self-reflection. Video will be deleted at end of session.

Future Thinking: A Simulation for Visioning, Planning, and Decision-Making

September 24, 2013
8:30 a.m. to 12:30 p.m.

The purpose of the program is to help participants use a new and innovative learning simulation called Future Games to learn how decisions that seem sensible in the short-term have the potential to play out in unpredictable ways, making it critical to shift course of action.

Participants will learn to:
•    Demonstrate how careful planning assists in achieving the future they aspire to create
•    Identify and analyze the triple bottom line – social, environmental, and economic factors
•    Create an awareness of key elements and drivers of the decision making process that contributes to solid strategic plan or future visioning
•    Foster team collaboration to create and plan for future decisions

Emotional Intelligence and Leadership Effectiveness

December 3, 2013
8:30 a.m. to 12:30 p.m.

The purpose of the program is to help participants enhance Emotional Intelligence (EI) to improve decisions, behavior and performance – as our moods, feelings and emotions influence us every day.  Since our feelings underpin relationships and other important issues like job satisfaction, engagement and team morale, enhancing EI can produce a big effect personal and professional success and satisfaction.

Participants will learn to:
•    Gain greater awareness of why emotional intelligence is important in the workplace
•    Review set of seven EI skills which define how effectively we perceive, express, reason with and manage emotions within ourselves and others
•    Write the key behaviors of effective workplace emotional intelligence
•    Identify your EI strength and development areas
•    Develop strategies & action plan for enhancing decisions, behavior and performance

Supervising Students

March 18, 2013
8:30 a.m. to 12:30 p.m.

You have an opportunity to supervise student workers.  How can you set clear expectations? What information should be covered through orientation and training? In what areas should you be evaluating your students? This workshop will cover various aspects of student supervision in a university setting—from recruiting and onboarding to providing feedback and accountability.
Participant will learn to:
•    Set expectations and assess student’s performance
•    Provide constructive feedback and offer guidance to students
•    Enhance your communication skills with increasing knowledge of generational and cultural differences
•    Balance providing the student a fulfilling learning experience with work that needs to get accomplished
•    Review techniques that will help motivate, retain, and hold student employees accountable


How to Sign up

Go to
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Select your course


For any questions on professional development course offerings please contact Jean MacDonald, Director of Training and Organizational Development in Human Resources at 617-287-5607 or