Information Technology

Getting Help

Need help with tech problems?

Hours of operation:

  • School Year: Monday – Friday: 8:00am to 6:00pm
  • Extended hours: support for student is available after hours on the 4th floor of the Healey Library
    • Monday – Thursday: 6:00pm to 9:00pm
    • Saturday: 10:00am to 2:00pm
    • Sunday: Noon to 4:00pm
  • Summer: Monday – Friday: 8:00am to 5:00pm

Note: we are closed most holidays and when the Healey Library is closed

IT Website

  • A FAQ page lists the most frequently asked questions with answers 
  • Check the IT Status page to see if a system or service is presently unavailable

Submitting a Request Online

You may submit a request for assistance via the web.  Visit: – you must have a UMass Boston username and address to access the system. (Note: the self-service system only works on the UMass Boston campus.)

Emergency Support

Please call 617.438.6067.  Password resets can only be completed during normal business hours - Monday through Friday 8:00am to 6:00pm (Summer Hours : 8:00am to 5:00pm)

If you need further assistance, please contact Salina Allen-Sharpp, the Executive Assistant to the Vice Provost and CIO for IT, at or by phone at 617.287.5410