Information Technology

Contact Information

IT Service Desk

3rd floor, Healey Library
617.287.5220
ITServiceDesk@umb.edu

Hours of Operation

Monday through Friday 8 a.m. to 6 p.m.
(Summer hours 8 a.m. to 5 p.m.)

Except holidays and when the Healey Library is closed.

:: IT Service Desk

IT Service Desk
3rd Floor, Healey Library

Your first stop for IT support -- hardware, software, email, WISER, Wi-Fi, Blackboard, etc.

617.287.5220

Monday through Friday
8 a.m. to 6 p.m.

(Summer hours 8 a.m. to 5 p.m.)

Except holidays and when the Healey Library is closed.

ITServicedesk@umb.edu

View the status of your Service Desk ticket

617.287.5220   http://selfservice.umb.edu

:: WISER / Blackboard / Online Courses

Blackboard 
General student & faculty support

 

24/7

Online Support Center

Blackboard 
Faculty support / Instructional design

617.287.3074

Normal business hours

elearning@umb.edu

Blackboard
Password help

617.287.5220

See Service Desk above

 

WISER support

617.287.5220

See Service Desk above

 

:: Classroom Technology Support

McCormack Media Lab: M-2-112
Provides services and equipment to the McCormack, Science, and Library buildings

 617.287.5965

Mon-Thur: 8 a.m.–10 p.m.
Friday: 8 a.m.–5 p.m.

Rosa Oculto

Rosa.Oculto@umb.edu

Wheatley Media Lab: W-1-039
Provides services and equipment to Wheatley Hall, including Snowden Auditorium.
617.287.5966

Mon-Thur: 8 a.m.–10 p.m.
Friday: 8 a.m.–9 p.m.
Sat: 8 a.m.–6 p.m.

Vivian Tran

vivian.tran@umb.edu

Science Media Lab: S-1-008F
Provides services and equipment to Lipke Auditorium and the Small Science Auditorium.
617.287.5975  

Christopher Pahud

Christopher.Pahud@umb.edu

Evening Supervisor of Media Labs:
Richard T. Fish
617.287.5968    
CIS-Media Services provides media support for non classroom activities. Advance reservations for equipment are required for special events on campus. Overtime costs may incur for events scheduled after 5 p.m. or on weekends. 617.287.4886    

:: Computer Lab Support

General Lab Support:

617.287.5244

 

GULMgr@umb.edu

Adaptive Lab:

617.287.5227

 

ACLMgr@umb.edu

Graduate Lab:

617.287.5272

 

GULMgr@umb.edu

:: Emergency Support

Emergency Support. To reset your password - visit MyPassword.umb.edu 

617.438.6067

8 a.m. to 9 p.m. Weekdays

9 a.m. to 5 p.m. Weekends

 
Blackboard  umb.echelp.org

24/7

Online Support Center