Information Technology

Contact Information

IT Service Desk

3rd floor, Healey Library
617-287-5220
ITServiceDesk@umb.edu

Hours of Operation

Monday through Friday 8:00 a.m. to 6:00 p.m.
(Summer hours 8:00 a.m. to 5:00 p.m.)

Except holidays and when the Healey Library is closed.

:: IT Service Desk

IT Service Desk
3rd floor, Healey Library

Your first stop for IT support -- hardware, software, email, WISER, wifi, Blackboard, etc.

617-287-5220

Monday through Friday
8:00 am to 6:00pm

(Summer hours 8:00 a.m. to 5:00 p.m.)

Except holidays and when the Healey Library is closed.

ITServicedesk@umb.edu

View the status of your Service Desk ticket

617-287-5220   http://selfservice.umb.edu

:: WISER / Blackboard / Online Courses

Blackboard 
General student & faculty support

 

24/7

Online Support Center

Blackboard 
Faculty support / Instructional design

617-287-3074

Normal business hours

umb.lms@umb.edu

Blackboard
Password help

617-287-5220

See Service Desk above

 

WISER support

617-287-5220

See Service Desk above

 

:: Classroom Technology Support

McCormack Media Lab: M-2-112
Provides services and equipment to the McCormack, Science and Library Buildings

 617-287-5965

Mon-Thur: 8:00am-10:00p
Friday: 8:00am-5:00pm

Rosa Oculto

Rosa.Oculto@umb.edu

Wheatley Media Lab: W-1-039
Provides services and equipment to the Wheatley Building including Snowden Auditorium.
617-287-5966

Mon-Thur: 8:00am-10:00p
Friday: 8:00am-9:00pm
Sat: 8:00am - 6:00pm

Vivian Tran

vivian.tran@umb.edu

Science Media Lab: S-1-008F
Provides services and equipment to Lipke Auditorium and the Small Science Auditorium.
617-287-5975  

Christopher Pahud

Christopher.Pahud@umb.edu

Evening Supervisor of Media Labs:
Richard T. Fish
617-287-5968    
CIS-Media Services provides media support for non classroom activities. Advance reservations for equipment are required for special events on campus. Overtime costs may incur for events scheduled after 5:00pm or on weekends. 617-287-4886    

:: Computer Lab Support

General Lab Support:

617-287-5244

 

GULMgr@umb.edu

Adaptive Lab:

617-287-5227

 

ACLMgr@umb.edu

Graduate Lab:

617-287-5272

 

GULMgr@umb.edu

:: Emergency Support

Emergency Support. To reset your password - visit MyPassword.umb.edu 

617-438-6067

8:00 am to 9:00pm  Weekdays

9:00am to 5:00pm  Weekends

 
Blackboard  umb.echelp.org

24/7

Online Support Center