Information Technology

Frequently Asked Questions (FAQ)

Following are answers to some frequently asked questions about IT at UMass Boston. Tip: to show the answer, click "Show answer." :–)

UMass Online Resources

  1. What is my username for WISER, email, Blackboard, etc.?
  2. How do I access my WISER account?
  3. How do I change or reset my password for WISER, email, Blackboard, etc.?
  4. What is my default password?
  5. Why can't I log in to Blackboard?
  6. What are the email servers for setting up my email?
  7. How do I report an error or request a change to the UMass Boston web site?
  8. How do I disable my pop up blocker for HR Direct / Blackboard?
  9. How do I clear the cache and cookies from my browser when I have trouble logging in to WISER, etc.?
  10. Since installing Internet Explorer 10, I cannot use UMass administrative systems (WISER, WebNow, etc). How do I fix this?


  1. Does UMass Boston offer software for faculty or staff?
  2. Is there any training available for these products?
  3. I am using Windows XP. Do I have to upgrade?
  4. What security/anti-virus software should I use?
  5. What software is available for students?

Computer Training

  1. What training workshops are being offered at UMass Boston?
  2. Is there other training available?

Computer Security

  1. How do I protect my PC from spyware and other malware?
  2. How do I protect my password?
  3. Do you have more tips on safe computing?

Network Issues

  1. How do I get access to the UMB-Staff-Fac wireless network?
  2. How do I get access to the UMB-Guest wireless network?
  3. I am having trouble connecting to the UMB-Student Wi-Fi network. Are there any troubleshooting tips?

Computer Hardware

  1. How do I have surplus equipment removed from my office?
  2. How do I fix a computer or printer problem?
  3. Are there discounts for buying computers through UMass Boston?