Information Technology



WebNow provides access, through a web browser, to documents stored in ImageNow, our document imaging system.
Log into WebNow
WebNow requires Java. Please use Safari or Internet Explorer to access WebNow.
You can not use Firefox, Edge or Chrome because they do not support Java.

Please bookmark this page for easy access to the WebNow login link.
Do not bookmark the login page.

To log in:

Important Java Information

To install a compatible version of Java:

Windows users: Access the following link on Internet Explorer and follow the instructions to verify and update Java: Verify and Update Java for Windows

Mac users: Download and run this installer: Update Java for OS X

Other Troubleshooting Tips

For additional assistance, please contact the IT Service Desk (; 617-287-5220).
Consider including the following in your request: Your web browser, operating system & a screenshot of the browser when the problem occurs.

Help For Graduate Admissions

Send a message to Peggy Roldan Patel (, Director of Graduate Admissions, to request access to the system as a Graduate Program Director, GPD Assistant, Committee Member. Please include your employee ID.
You will be notified by the security administrator when your access is granted.


Click on the Video link. Be sure to adjust your computer's volume.

Topic Screencast
Understanding WebNow Video
Using Document Keys Video
Viewing a Document Video
Searching for a Document Video
Creating Filters Video
Finding Applications in the Processing Queue Video
Understanding Application Linking Video
Approving or Denying Applications (GPDs Only) Video

Online Tutorials (UPK):
The UMass Productivity Kit (UPK) allows you to view a tutorial in several modes: "See It", "Try It", and "Know It".

How to Use the UPK Player
When you click on a link above to the UPK, a new window will open. Click on the + to expand the list of topics. After you select a topic, you will be able to choose a mode. The "See It" mode allows you to watch a brief video; the "Try It" mode waits for you to click and enter values; for the "Know It" mode you must first print out the job aid for the topic and then follow the directions. Be sure to allow pop-ups in your web browser.