Information Technology

Document Imaging Help for Staff

The document imaging system consists of two components: ImageNow, a software client installed on the computers of staff members in the Graduate Admissions Office and the Registrar's Office, and WebNow, a web-based component that may be accessed by central office staff, but is used primarily by the Graduate Program Directors, GPD Assistants and graduate admissions committee members.

Logging in to ImageNow

  1. Double-click on the ImageNow icon on your desktop or in your system tray.
  2. Enter your full campus email (e.g. and email password.
  3. Click Connect.
  4. ImageNow Help

Logging in to WebNow

  1. Click here to log into WebNow.
  2. Enter your campus email user ID (the part of your campus email before the @ sign) and email password.
  3. Select the Boston campus.
  4. Click Login.
  5. WebNow Help

ImageNow Help
Online tutorials and printable documents are available to assist you.

Online Tutorials (UPKs)

The UPK (UMass Productivity Kit) Player allows you to view a tutorial in several modes. The course guide link will take you to a document containing instructions for every topic in the UPK.  When you open the UPK Player, expand the list of topics and click on one, you will see a link to a printable job aid with specific instructions for that particular exercise.

When you click on a link below to the UPK, a new window will open.  Click on the + to expand the list of topics.  After you select a topic, you will be able to choose a mode.   The "See It" mode allows you to watch a brief video; the "Try It" mode waits for you to click and enter values; for the "Know It" mode you must first print out the job aid for the topic and then follow the directions.

How to Use the UPK Player

Be sure to allow pop-ups.

ImageNow Fundamentals                               UPK             Course Guide
ImageNow Document Scanning and QA      UPK           
ImageNow Document Management              UPK             Course Guide

ImageNow Job Aids and Communications

Document Capturing Quick Reference Guide

Registrar's Office Job Aids

Log into ImageNow

Search the Document Repository

Annotate a Document

Use the ImageNow Printer Function

Send a Document to the Recycling Bin

Change a Document Type

Relink a Document

Correct Linking Mistakes in a Multi-Paged Document

Document Imaging Security
ImageNow Security Administration               UPK               Course Guide