Information Technology

Lab Hours and Locations

Student Printing

Students can take advantage of our numerous print stations to print their documents. Prints are 10 cents per page after you use up your free allotment of:

Fall / Spring Semester - 200 free pages.
Summer / Winter semester - 150 free pages.

Printing requires you to log in to a print release station with your student email address and password. If you are having trouble with your account password, please contact the IT Service Desk.

If you lose money/pages due to printer error (e.g. blank or garbled pages), email printaid.heat@umb.edu. Please provide your UMB email address, the asset id# of the printer (or card reader), and the amount of money or pages lost, and we will contact you.

To print from your laptop, you must first download the print drivers (see below).

Windows laptops​

For 32 bit machines, download one of these files:

Black & white prints

Color prints (30 cents per page)

For 64 bit machines, download one of these files:

Black & white prints

Color prints (30 cents per page)

Locate the resulting zip file in your Downloads folder and double click the zip file to decompress it. Double click the exe file to install it.

If you install both print drivers, remember to choose which printer to use in your print dialog box.

Remember, color prints are 30 cents per page! Be sure to select the appropriate print driver when sending your document to print.

Once you print your document, proceed to the print release station to print it. You have up to one week to release the printing from the release station to printer. You will need your student email username and password. If you have forgotten your password, contact the IT Service Desk.)

Mac laptops

Download the file UMB_WiFi_Print_Mac from our server. Locate the file in your Downloads folder and double click to unzip it.

Double click the file "UMB_Popup_9_0_1.dmg" to mount it on your desktop. This should open a new Finder window, but if it does not, locate the UMB Popup drive in your Finder sidebar. Double click the file "Popup.pkg" and follow instructions to install the software.

Once the installation is complete, you will be able to print to the virtual printer "UMB_Mac_Printer."

Once you print your document, proceed to the print release station to print it. You have up to one week to release the printing from the release station to printer. You will need your student email username and password. If you have forgotten your password, contact the IT Service Desk.)

Printing Instructions

Printing is a two step process. First, from any public workstation (or laptop, as described above) you may print to any of the networked printers. Once the print is complete, you must visit a Print Release Station to have your print job released to the printer. The following steps will walk you through the process:

First, send your print job from any public workstation in the Library, you can also pickup your print jobs at one of the Satellite Print Release Stations: located in Quinn Administration (2nd. Fl.), Science Center (2nd Fl.), Campus Center (UL & 2nd Fls.), and  McCormack hall (1st Fl. rear lobby). In addition each satellite print release station has a public workstation to assist you in sending your job to the printer from that location. BE SURE TO LOGOFF of the workstation and release station when you are done.

  1. Choose print. (e.g. selecting File -> Print or by pressing the appropriate Print icon.)  Select printer 9050 on PHAROS-SERVER.
  2. You may select Properties to change the settings (e.g. Print on Both Sides (UL printers only) and Portrait/Landscape Orientation).
  3. PLEASE NOTE:  For "Print on both sides", documents must be printed on the UL (GUL) printers, NOT the 4th floor (Library) printers.
  • Enter your UMB email username (e.g. joe.student001).
  • Enter a name for the print job (e.g. English 101 Paper).
  • Select print.

Second, you must release the print job from a Print Release Station. If you are having trouble with your account password, please contact the IT Service Desk.

  1. Login to a Print Release Station, you must be a current student enrolled in a class.
  2. Enter your UMB email username same as you did when you submitted the print job, and then enter your UMB email password.
  3. If you have free pages remaining on your account, you may, with the mouse, select the print job you'd like to release and click print.
  4. Otherwise you must:
  • swipe a copy/print card with sufficient value into the card reader.
  • with the mouse select the print job you'd like to release and click print.

       5.   When you are done, select logout.

Note:  If you have difficulty with printing, call the ITServiceDesk at 617-287-5228 from Mon-Friday 8:00am-6:00pm; After 6:00pm-10:00pm on  Mon-Fri, and on weekends call 167-287-5244. 
Do not try to clear a paper jam, call for assistance, and move to another print release station.  If you lose money, call for assistance.