Information Technology

Faculty/Staff - Logging on to the UMass Boston Email System for the First Time


The UMass Boston email system provides email, calendar, and 50 GB of storage for you. In addition, your username and password give you access to HR Direct, Wi-Fi, WISER, Blackboard, Atomic Learning, and more. This page will get you started in five easy steps!

  1. Your email address will be a combination of your legal first name, last name, and @umb.edu. Look up your email address using the UMass Email Lookup Tool.
  2. Contact the IT Service Desk at (617) 287-5220 between 8-5 Monday to Friday (or visit them on the 3rd floor of the Healey library with a UMass Boston ID card or a Massachusetts driver’s license. They will set your password and let you know what it is.
  3. Go to our self-service password management page at https://mypassword.umb.edu (there is also a link to this address on the webmail page in step 4, in the yellow box) and review the password policy at the bottom. Make sure the password you choose follows those guidelines and click “Change my Password” to change your default password to a secure personal password. Log in with your username (just the part of your email address before the @) and default password, and either use the Generated password at the top or enter your own by clicking the button next to "Enter" and typing your new password into the two boxes on the right. When you are ready, click "Change Password."
  4. Once you have changed your password and received confirmation that it was changed, click “Return to Main Menu now” and click “Edit my Profile” to set up your profile (security questions). Select three security questions, and provide an answer for each. These security questions can be used in the future with the "Reset My password" function if you forget your password or it expires. (Note: passwords expire after 180 days. You should receive a reminder email shortly before your password expires, but make a note of the date in case you do not.)

    Be careful typing, as the system does not show you what you are typing! Be sure to remember your answers. Without them there could be a significant delay in resetting your password in the future. Do not use answers people could find out on the internet: for instance, don't use your pet's name or your favorite flavor of ice cream if your Facebook page says, "Here is a picture of me and my dog Spike enjoying our favorite ice cream - pistachio!"

    Click “Update” to save your profile.
  5. Go to http://webmail.umb.edu and click on “Logon.” Log in with your full UMass Boston email address (including the @umb.edu) and new password you created in step two.

    If you receive the error: Something went wrong. :-(

    This simply means that your mailbox has not been created yet due to a delay in the cloud. Try again in 60-90 minutes. (You can still use your username and password for logging in to HR, Wi-Fi, etc.)
  6. At the next screen, select the language you prefer for the email interface and choose the time zone you are in. We are at GMT–0500 Eastern Standard Time (US and Canada).

You should now be logged in to web mail. For an introduction to Office 365 web mail and its features, see Getting started in Outlook Web App for Office 365. You can set up a mail program on your computer or mobile device using one of these guides from Microsoft.

Remember to sign out when you're done by choosing "Sign out" from the menu that appears when you click your name. (Always log out of WISER, Blackboard, etc., when you have finished, as well, to protect your privacy and to make it easier to sign in next time.)

Remember, your password is as sensitive as your credit card information! Please do not give it away. Use it only on authorized UMass Boston services like webmail, WISER, wi-fi, and Blackboard.

More information

You can see full instructions for using the password change page at our Managing Your Password page.

You can use your username and password to install Microsoft Office from the APPS Server. Office and other software titles are available -- see our Software page for details.

Getting help

If you need further help, you can send an email to ITServiceDesk@umb.edu or call 617.287.5220. We are available from 8 a.m. to 6 p.m. (8 a.m. to 5 p.m. summers) Monday through Friday, excluding holidays and when the Healey Library is closed.