Information Technology

Multi-Factor Authentication

Graphic illustration: Enter Username & Password on secure access login page plus Confirm identity using mobile device or landline equals Access


  • Early Registration for all HR Direct Users Begins September 25

On This Page:

What is Multi-Factor Authentication
Why is UMass implementing MFA?
Who is eligible to use MFA?
When will it be available?
What is Duo?
Which UMass Applications use Duo MFA?

Enrollment Instructions
Methods of Authentication
Self-Service Portal
Best Practices
Frequently Asked Questions


MFA is a more secure login process that requires you to verify your identity using an independent factor of authentication in addition to your password. UMass is implementing MFA to prevent unauthorized access to your personal information. After you login to an MFA-protected service with your UMass Boston username and password, you will be prompted for an additional authentication factor by any of the following methods you choose:

Method Description
Duo Push Pushes a login request to your phone or tablet using Duo Mobile App. Just tap Approve to log in.
Call Me Places a call to your enrolled phone. Just press to login.
Enter a Passcode Use a passcode generated with Duo Mobile, sent via SMS (click “Text me new codes”), or provided by an administrator. Just click Log In.

MFA is becoming an industry standard to protect against phishing attacks and data breaches. Verifying your identity using a second factor (using your mobile device or landline) prevents anyone but you from logging in, even if they know your password. 

UMass Boston Staff and Faculty

Early registration begins on September 25th. Effective November 1, MFA will be required to access HR Direct.

Duo Security is the MFA service vendor that UMass is using.

Duo MFA will be initially implemented on Human Resources PeopleSoft application (HR Direct).



Please click to see detailed enrollment instructions
Enrollment Instructions


Please click to see detailed instructions on how to use each method of authentication
Methods of Authentication

Self-Service Portal

A direct login to MFA Self-Service Portal will be available starting September 25. Meanwhile, you can access the self-service portal by clicking on My Settings & Devices or Add a New Device on the Duo authentication prompt. You will need to MFA to access the self-service portal. Make sure to save all changes. Click Back to Login to return to the Duo authentication prompt and continue to login after authentication. 


MFA Best Practices

► Add a minimum of two devices (e.g. mobile phone and landline)

► Check "Remember Me" to login without multi-factor authentication on a trusted browser+device combination for up to 30 days

Frequently Asked Questions

Please click to see frequently asked questions about MFA
Frequently Asked Questions


Need help? Please contact IT Service Desk

Phone: 617.287.5220
Walk-in: IT Service Desk - 3rd floor Healey Library


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