Suspect a Virus

If you suspect your machine is infected with a virus, immediately contact the IT Service Desk by phone at 617.287.5220, by email at, or in person by visiting the IT Service Desk on the third floor of the Healey Library, where we can take your information and have a consultant contact you.

Virus Hoaxes

Next time you receive an urgent virus warning message, be sure to verify that it is true. The IT Service Desk can provide you with websites that investigate virus warnings. Rumors that often spread about virus hoaxes can cause more confusion and wasted time than a virus itself. If the supposed virus turns out to be false, simply don't forward the message. This may save your friends and colleagues time in needlessly worrying about viruses that don't exist.

Remember: Never open an email attachment unless you know what it is--even if it's from someone you know and trust.