Information Technology

Blackboard Learn 9.1 Support

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Get 24/7 Tech Support at the Online Support Center

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Getting Started

How do I login to Blackboard?
Visit the login page at and log in with your UMass Boston email user name (not including the "") and password.

I forgot my email account password. How do I reset my password?
Visit the Self-Service Password Management Tool at and click Reset Password. If you have trouble or have not created your profile, contact the IT Service Desk

Does Blackboard work in all labs on campus?
Yes, all the labs on campus support Blackboard.

Can I connect to my Blackboard course from home?
You can access Blackboard on campus from the computer labs or from home. Here is the list of Blackboard Learn 9.1 Supported Browsers.

Can I use a mobile device to access my Blackboard course?
The Blackboard Mobile Learn app gives access to your courses content on Android and iOS.

Can I connect to Library databases from home?
Students enrolled in a UMass Boston online course are eligible to access Healey Library's resources and databases. Learn more about Library Resources and how to access them at The Healey Library website.

Blackboard Learn Faculty Support

Blackboard Learn support for faculty, requesting courses, and course design help.
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