Information Technology

WISER Help for Staff

There are several ways to get help accessing and using your faculty WISER account. Please use the following instructions and tutorials.

How to Access Online Help in WISER

Update your Internet Explorer v7 or v8 Settings to Use the On-line Help

Logging in to Multiple Administrative Systems at Once (WISER, HR Direct, Finance, eCert, Summit)

Quicklinks Navigation Guides

Use these for help finding your way through the menus:

Campus Community   

Recruiting and Admissions   

Student Records

Student Financial: General

Student Financials: Power Users

WISER Tutorials for Staff

Learn to use WISER by clicking on a navigational guide to each module to view an online, interactive tutorial, called a UPK.

Online interactive tutorials covering WISER functions.  Be sure to allow pop-ups.  Read the instructions first.

Please note: the student administration system is used by UMass Boston, Dartmouth and Lowell, so the tutorials contain sample data from all three campuses.

Module Topic UPK Player
Student Administration Fundamentals (Updated July 2014)
Running Reports and Using Report Manager
Campus Community
Recruiting and Admissions
Student Records
Student Financials
Financial Aid

Job Aids

How to Revoke a Student's Direct Deposit   

How to a Run a Student's Degree Audit Report

How to Remove an Advising Hold

How to Print a Class Roster

Return to WISER home page.


  • Need Help? Contact the IT Service Desk. Call 617-287-5220, email, or visit us in the Healey Library, 3rd floor.