Information Technology

Email Creation


This policy is designed to formalize the assignment of e-mail accounts at UMass Boston.

Policy Statement

All customers (e.g., faculty, staff, students) are provided e-mail accounts when they officially join the UMass Boston community (e.g., matriculation at the University, added to the University payroll). All rights and privileges regarding the use of such accounts are extended in accordance with the UMass Boston Acceptable Use Policy.

In cases where such customers referenced above need an e-mail account activated prior to officially joining the UMass Boston community, requests for e-mail account activation must be made to the appropriate office (i.e., Human Resources for employees and Enrollment Management for students). Human Resources and/or Enrollment Management will work with IT on such requests.

There are also occasions when customers affiliated with the University other than those identified above may also obtain UMass Boston e-mail accounts. Examples of such cases are:

  • Consultants
  • Volunteers
  • Non-University personnel associated with a sponsored program

In such cases where these customers are not included in the official campus HR and/or Student systems of record, and they require a UMass Boston e-mail account, the department head or department chair with responsibility for such customers and the related programs, projects, research, initiatives, etc. must make a formal request to IT that includes:

  • the name of the customer in need of the e-mail account;
  • the expected duration of the customer’s affiliation with the University;
  • the program, project, research, initiative, etc. the customer is working on; and
  • the approval of the department head or department chair via his/her own signature.

Such requests are reviewed with other departmental areas (e.g., Human Resources, Enrollment Management) as appropriate and are approved by the Chief Information Officer or appropriate designee.