Information Technology

Data Center Operations


Data Center operations consists of ongoing management and operations of Data Center environmentals, such as:

  • Power
  • Cooling
  • Security
  • Fire suppression system infrastructure
  • Installation, maintenance, and monitoring of power feeds for all critical loads

Maintenance and oversight of critital power and other Data Center infrastructure, environment, and facility needs, including:

  • UPS (Uninterruptable Power Supply)
  • Automatic transfer switch and generator equipment
  • Cooling, ensuring adequate environmental controls 
  • Maintenance and administration of security systems, surveillance cameras, pin access controls to facility
  • Inergen fire suppression system
  • Smoke detectro notification and pre-action dry sprinkler valve cabinet


All Data Center clients to include IT Operations Group, IT Systems Group, IT Network Group and UMass System Office (UMSO) and co-location clients.

Installation service is available to clients during regular university business hours. 
Emergency service to the facility is available 24/7. 
Service is requested through the IT Service Desk via the HEAT ticketing system or email to


Contact the IT Service Desk
8:00 a.m.–6:00 p.m.