Information Technology

HEAT

Description

This internal application is supported by resources of the IT Application Services team, providing:

  • Incident management
  • Problem management
  • Request for services
  • Escalations and notifications
  • Surveys
  • Web enabled self service
  • Reporting

Service Activities:

  • Program and project management
  • Change management
  • Documentation
  • Training
  • Account Administration (provisioning and deprovisioning)
  • Technical assistance
  • Administrative assistance

Eligibility

Faculty, Staff, Students

Availability

The system currently services the following departments:

IT Service Desk
ITSD Functional Departments
Campus Customer Service Center (CSC)

Support

IT Service Desk
617.287.5220
Monday–Friday
8:00 a.m.–6:00 p.m.