Information Technology

Learning Management System - Blackboard Student Support


Starting August 1st, 2013: Note the link to new contact information below.
24/7 technical assistance is available to students and faculty via;

Blackboard Guides

Getting Started

How do I login to Blackboard?
Visit the login page at All active faculty and students login to Blackboard with their UMass Boston email account information. To obtain your personal UMass Boston email address information, login to your WISER account and access your Personal Portfolio. All students who are registered in online only courses or web enhanced courses will receive an email notification when they are given access to Blackboard via their UMass Boston Student Email account mailbox. All UMass students have an email account.

I forgot my email account password. How do I reset my password?
Visit the Secure Password management Tool at and if you have created a profile, click Reset Password and answer the security questions you chose. Be sure to follow the password format guidelines when creating a new password. If you have trouble or have bot created your profile, come to the IT Service Desk on the 3rd floor of the Healey Library with a picture ID.

I am still unable to reset my password. What should I do?
Contact the IT Service Desk if you are unable to login to Blackboard at 617-287-5220 or

Is there a student tutorial for using Blackboard available?
Yes, the Student Resource Center has several video tutorials that show you how to navigate your course, use the communication tools, upload course work and complete assignments. To access the materials access the login page at and enter the following into the login boxes:

User name: demo
Password: welcome

Does Blackboard work in all labs on campus?
All the labs on campus support Blackboard.

Can I connect to my Blackboard course from home?
If you have a computer and an internet connection at home, you can access your course materials from home. After logging info your account, click on the Browser Check link in the upper right corner of your My UMassonline page to be sure you are using a supported browser and that it is set up correctly.

Do I need any special software to use Blackboard?
You will need Java. If it is not already installed on your machine, go to and click the download button to install to the software.

How can I forward Blackboard mail to my email inbox?

Editing Your Profile to Forward Blackboard Mail

Can I connect to Library databases from home?
Students enrolled in a UMass Boston online course are eligible to receive a barcode for access to Healey Library resources. UMass Boston library is a rich and valuable academic online resource which will allow you to do most of your research work off-campus. To access most of the resources you will need your barcode number found on the reverse of your student id card.

If you don't have a student ID card or are unable to read the bar code number you can send an email request to: Your request should include your first and last name, student ID number, course name and class number and semester. You will receive the address of the library web site. Barcode access terminates at the end of the semester. (Note: This service is available Monday - Friday 9 - 5 PM).

Parent Service


Faculty, Students


24/7 Technical Help Phone: 888.300.6920 Email: or Chat