Information Technology

Telecommunications User Services

Description

Welcome to IT Telecommunication User Services

We provide the University's Telephone and Wireless Communications Functionality including:

  • Fax Services
  • Customer support for telephone services
  • MAC activities (moves, adds, and changes) coordination based on HEAT ticketing system for telephone services

Activities:

  1. Provide fax services for departments/offices, faculty and staff
  2. Maintenance of the Compco database which is the source for Telecom's bill processing, telephone directory as well as other related services offered
  3. Provide customer support and services pertaining to the phone system, voicemail, telephone directory database
  4. Troubleshooting feature interactions between voice mail and the PBX
  5. Create a one-source database for employee information using HR Peoplesoft, Microsoft Outlooks and Compco Mysoft.net
  6. Journal Entries-Monthly recharges for other Telecommunications services not covered by the University's bill processing system, AT & T, Verizon, Third Party Vendors, Operator Assisted Calls, Verizon Conference Bridge
  7. Other manaual recharges, cell phones and accessories order, headsets, cable and jack installation
  8. Maintain online information for Telecom Services through the IT website

Parent Service

Eligibility

Faculty, Staff

Availability

Monday - Friday
8:30am - 5:00pm

Support

Monday - Friday
8:30am - 5:00pm via the IT Service Desk


Contact Information

  617-287-5220

  itservicedesk@umb.edu