Information Technology

UMass System Application Account Support

Description

Provide first tier support to UMass System specif ERP applications.  Applications include, but are not limited to WISER, HR sefl service, and student email

WISER

  • Password reset
  • transfere of account ownership from different UMass campuses

HR Self-Service for Faculty / Staff only

  • Logon issues
  • General usage

Student EMail

  • Logon issues
  • Password resets
  • General usage

Parent Service

Eligibility

Faculty, Staff, Students

Availability

Walk-ins
3rd floor of the Healey Library
8:00am - 5:00pm, Mon - Fri

Email
send to itservicedesk@umb.edu, Mon - Fri
8:00am - 6:00pm, Mon - Fri

Phone
617-287-5220 8:00am - 6:00pm, Mon - Fri

Online Chat

8:00am - 6:00pm, Mon - Fri

Support

Same as Service Availability

Contact Information

  617-287-5220

  itservicedesk@umb.edu