Information Technology

Peoplesoft Student Administration (WISER)

Description

UMass Boston campus based support for the Enterprise ERP Peoplesoft Student Administration System (SA) and all related modules:

  • Student profiles and accounts
  • Courses
  • Classes
  • Academic records
  • Admissions and enrollment information
  • Faculty profiles and accounts
  • Reporting

Activities:

Tasks conducted in tandem with UMass System Office (UMSO) on enterprise wide, multi-campus ERP initiatives.  Working on behalf of, and with multiple UMass Boston campus administrative departments.

Major oversight and tasks:

  • Major system wide upgrades
  • New modules and capabilities
  • Upgrades to existing modules
  • Patches and fixes

General oversight and tasks:

  • Program and project management
  • Change management and control
  • Documentation
  • Training
  • Account Administration (Provisioning and Deprovisioning)
  • Issues resolution and problem determination, isolation
  • Communications
  • Technical user assistance
  • Administrative user assistance

Eligibility

Faculty, Staff, Students

Availability

24/7
Excludes UMSO maintenance windows, unscheduled or emergency changes or problems

Support

IT Service Desk
617.287.5220
Monday–Friday
8:00am–6:00pm