Welcome New & Returning Students
IT Service Upgrades and Improvements
As a new or returning student you are bound to have questions. Whether it is accessing WISER, our Student Information System, accessing the wireless network, printing a document, or using one of our computers in the library, you can ask the IT Service Desk (Help Desk) by visiting the 3rd floor of the library, emailing ITServiceDesk@umb.edu, or calling (617) 287-5220 to get your questions answered. Our hours of operation are Monday—Friday: 8 a.m. to 6 p.m.
We continue to make improvements to our services based on feedback we receive from our surveys and meetings with the both the graduate and undergraduate student government bodies. We welcome your feedback. If you have comments or suggestions, please let us know by writing to the IT Service Desk and we will route your message to the appropriate manager.
Some of our recent efforts include:
- Major infrastructure improvements to the network in Wheatley which should improve everyone's experience.
- Enhanced wireless coverage across campus, especially in McCormack and Wheatley where wireless coverage was minimal. Other areas that have seen improvements are Campus Center and the Clark Athletic Center.
- Added "auto-configurators" you can download to your Windows machine to speed up connecting to eduroam or UMB-Student-Secure.
- Installed an additional 24 computers on the 8th floor of the library along with a printer.
- Upgraded computers in both the Blue and White labs.
- Upgraded computers on the 2nd floor and 8th floors of the library.
- Added printing services to the 2nd floor of the library—behind the café.
- Added new kiosk stations outside the One Stop located in the Campus Center.
As a UMass Boston student, you get access to a variety of free software products. Visit our Services for Students page for details.
- MATLAB — You can now get a license for MATLAB and accompanying 16 toolboxes for FREE.
- Mathematica — You can also get a license for Mathematica for FREE.
- MS Office Suite —As part of Office 365, you can get a copy of Word, Excel, PowerPoint, etc. for FREE.
- MS Office Suite for the iPad is also available for FREE.
Both Dell and Apple computers offer discounts on hardware purchases. You can learn more about
From Excel to Photoshop, wikis to blogs, Google Apps to Blackboard, the IT Department has a lot to show you this fall. Please visit our training portal at www.umb.edu/training to view the upcoming workshops and register for ones that you like.
Or take some training any time, anywhere you have an internet connection with Atomic Learning, an on-demand vide-based training service with hundreds of topics from Microsoft Excel to writing a research paper.
The Department of Public Safety has numerous tips for staying safe on campus and for reporting problems. We have many tools to help you keep your computer and online identity safe.
Critical to the health of our campus network is the requirement for all computers to be current with all security updates and virus definitions. Without virus protection and security updates, your computer is at risk and is hazardous to others on the network. Learn more at these web pages:
- Anti-Virus Tools
- Free Anti-Malware options
- Safe Computing tips
- Scan your computer for out of date software and browser plugins (www.umb.edu/scanmypc)
- Tips for creating a good password
You also need to guard your username and password from hackers who are trying to steal your identity. Learn more at our Phishing Awareness page.
As always, we are eager to hear from you on how we might improve our existing services or offer new ones. Please contact Apurva.Mehta@umb.edu or at 617.287.5952