Pension Action Center

at the University of Massachusetts Boston

Our Projects

The world of retirement income is a complex maze of federal law and regulation, corporate pension policies, Social Security, and financial investment. The pension counseling staff at the New England Pension Assistance Project and the Illinois Pension Assistance Project ensure that low and moderate-income individuals do not have to navigate this maze alone.

The projects' staff helps workers, retirees, and their families by resolving problems like these:

  • A person is entitled to a pension but, because s/he either does not understand the process or the employer is unresponsive to her/his application, s/he is not receiving it.
  • A person has a vested pension in a company that has gone bankrupt and the employee cannot find the plan.
  • A person has worked for a company or union over a period of years but is being denied a pension because of a break-in-service or for other reasons that the company claims s/he is not vested.  The individual does not know how to go about finding employment records to prove his/her eligibility.
  • A company abandons its 401(k) plan and the employees cannot access their money.
  • A widow, after the death of her husband, finds she is impoverished because her husband's pension is terminated, even though she never waived her right to a survivor benefit.
  • A worker starts receiving a pension substantially less than he expected because the plan has miscalculated the benefit.
Picture of a woman on the phone for the Pension Action Center

Questions About Your Pension?

UMass Boston’s Pension Action Center can help. Call us toll-free at 888.425.6077 or request help online. Read More 


Giving to the Pension Action Center

Help people understand their retirement benefits through a gift to the center. Read More 

Need Help Now?

Call the Pension Action Center toll-free at 888.425.6067.

Request help online from the New England Pension Assistance Project or the Illinois Pension Assistance Project Read More