The New England and Illinois Pension Assistance Projects offer free assistance with retirement income benefits.

What We Do

The New England Pension Assistance Project and the Illinois Pension Assistance Project, staffed by experienced pension lawyers and pension counselors, help you understand your rights under pension law and claim the retirement income benefits that you have earned. The assistance is free of charge to anyone with a pension question or problem, regardless of age, income, or value of the claim.

The Pension Action Center also offers:

What We Do
The world of retirement income is a complex maze of federal law and regulation, corporate pension policies, Social Security, and financial investment. The pension counseling staff at the New England Pension Assistance Project and the Illinois Pension Assistance Project ensure that low and moderate-income individuals do not have to navigate this maze alone.

The projects' staff helps workers, retirees, and their families by resolving problems like these:

  • A person is entitled to a pension but, because s/he either does not understand the process or the employer is unresponsive to her/his application, s/he is not receiving it.
  • A person has a vested pension in a company that has gone bankrupt and the employee cannot find the plan.
  • A person has worked for a company or union over a period of years but is being denied a pension because of a break-in-service or for other reasons that the company claims s/he is not vested.  The individual does not know how to go about finding employment records to prove his/her eligibility.
  • A company abandons its 401(k) plan and the employees cannot access their money.
  • A widow, after the death of her husband, finds she is impoverished because her husband's pension is terminated, even though she never waived her right to a survivor benefit.
  • A worker starts receiving a pension substantially less than he expected because the plan has miscalculated the benefit.


If you are outside of Illinois or New England, please visit the link below to see if there is a similar service available in your area. Currently, 30 states are served by a free pension-counseling program.

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Call us toll free

Dial 888.425.6067.

Pension Action Center

Wheatley Hall, 3rd Floor, Room 124A
University of Massachusetts Boston
100 Morrissey Blvd.
Boston, MA 02125-3393 USA